Last updated: 6/29/2017
Lottery.com understands Problem-Gambling/Gaming (hereafter “problem gaming”) as being broadly defined as a mental health disorder in which an individual has a psychological preoccupation with, and urge to gamble. Problem gaming is gaming behavior that causes disruptions in any major area of life: psychological, physical, social or otherwise. As such, this policy addresses the following areas where we can provide information to promote responsible gaming:
Overall, it is the intention that this policy will:
Mission Statement for Underage and Responsible Gaming
We are committed to responsible lottery participation and are dedicated to an enjoyable and positive experience for all of our players that choose to play the lottery through Lottery.com. While most customers will play for fun and entertainment, we also recognize that a small percentage of players may:
We are committed to protecting at risk players to by informing and assisting those who may wish to limit the amount that they play.
Underage Gaming and Age Verification
Persons under the legal age set by each state are prohibited from playing the lottery and preventing youth gaming is of upmost importance to Lottery.com. Any underage player who has provided dishonest or inaccurate information regarding their true age will have all winnings forfeited by state and federal lottery agencies and/or regulatory bodies, and any winnings will be treated as an unclaimed prize.
Lottery.com takes the following precautions to insure customers are of legal age to play:
What You, our Customer, Can Do
Lottery.com pledges to our employees, customers, and the community at large to make responsible gaming an integral part of our daily operations. This pledge includes employee assistance and training, advertising and marketing practices, and our commitment to public awareness surrounding responsible and underage gaming. Lottery.com provides a clear set of guidelines, policies and practices on problem gaming, which are posted prominently within the website and app. In the states where Lottery.com operates, Lottery.com intends to provide corporate support of community non-profit organizations that help educate the general public and serve as an advocate for programs and services to assist problem gamblers and their families.
Setting Limits on Deposits and Purchases
Lottery.com sets limits of ticket acquisition to 20 tickets per draw for any individual account. Further, we allow only a single account per person, and we prohibit the use of a Lottery.com player’s account by any other person, or on a jailbroken phone.
If you believe that playing the lottery might be a hindrance to your life rather than a form of entertainment, we want to help you. If you feel that playing the lottery or any other gaming has caused you or your family harm, financially or otherwise, please visit Gamblers Anonymous or call 1-800-Gambler. More information on identifying symptoms of problem gaming can be found at The National Council on Problem Gambling at: https://www.ncpgambling.org/help-treatment/faq/
Information and Messaging
Information on responsible gambling and problem gambling is readily available to all Lottery.com customers at https://www.playsmart.ca/ In addition, all Lottery.com customers can access a 24-hour hotline for problem gamblers at 1-800-Gambler. To the greatest extent possible, all policy and educational measures will align with this messaging so as not to negate any intended positive impact. It is important that responsible gaming information and messaging not be overshadowed by advertising and promotion of the gaming or lottery activity itself. While advertising and promotion are important to fulfilling Lottery.com’s business objectives, we are committed to maintaining high standards of social responsibility. As such, all advertising and marketing campaigns and/or materials will not:
With the legalization of Internet gaming and Lottery.com’s commitment to enabling the online play of lottery tickets in certain states, Lottery.com accepts the mantle of increasing knowledge and improving awareness with respect to problem, pathological and underage gaming (including lottery playing). The regulation of online gaming should serve as a thoughtful undertaking that provides gamers and lottery players important tools for controlling their gaming habits. Lottery.com is taking a proactive approach to the problem to combat underage and problem gaming and promote responsible gaming.